Unearthed Stone is far from a reputable company, they are a small business that lacks professionalism and talent. I just ended a FOREVER long contract with them for granite kitchen countertops. I was told that Spencer would come to my home and do a very intricate template to ensure the sizes were of the pieces were correct, the template took a mere 10-15 minutes and Spencer was out the door. He did not use a paper template like I was told he would by Kiana, and wrote them down on his clipboard. I figured he was a professional I would not need to worry. Up to that point, Kiana and myself exchanged emails frequently and I did not have any complaints.
So I was told that production would take around 1-2 weeks, that didnt happen. After my template I waited almost 5 weeks to receive a portion of my countertops (will explain that later). The week I was to receive my countertops, I receive an email on the last day they had to fabricate them, saying "Due to unexpected equipments failure we are slightly behind our estimated schedule. Repairs have been made and fabrication will resume shortly. Thank you for your patience, and we look forward to to creating your custom counter tops." They LIED!, my slab was never on the table being cut that whole time. Kiana notified me that my marble top was being cut at the time the machine broke, and my slab was fine. Another week went by and nothing, they said they were waiting on a part to come in and the machine was running slow so it would be awhile till I got my tops in. I responded saying that I thought the machine had been fixed and everything was running smoothly now. Kiana said the part never came in and its still not working correctly, so that was another lie since the previous email said that repairs are being made and it would be running shortly. I told them I had company coming in on Sept 10 and I needed my tops in by then. That was giving them another whole week to fabricate my tops. A miracle must of happened and the part came in and the saw was up and running and Kiana said they would work through the weekend to get the tops in on Sept 3. Sept 3 rolls around, Spencer and his helper show up to install my tops, I was working so I let them in to do the job and came back after work. When I came back home, Spencer had to cut a whole in my drywall to get the tops to fit in one corner, I looked past that thinking its not too big a deal. The big problem was at the island, the intricate template Spencer made was about 3/4" off and I had a large gap at one of the corners. Spencer said he could cut a piece of backsplash from my leftover slab to fill the gap between the wall and the countertop and would fill the gap between the top of the cabinet and the wall with a small piece of granite. The only problem was Spencer was leaving town the following morning (wed) coming back Sunday night. I reminded him I had family coming in Sept 10. and Sunday was the 8th. So he would need to come in the 9th to install the backsplash and rest of my tops since he couldnt install the island and the bartop without the backsplash.
Spencers helper: He was complaining the whole time and wanted to go home, for some reason he felt the need to remove the supply lines from the valves beneath the sink when they installed the sink, the supply lines did NOT need to be removed there was plenty of clearance to set the sink with them installed. I removed the temporary tops they brought myself before they got there and shut the water off. BTW the temporary tops they gave them, leaked at the sink so I put a rug and bucket under it the whole time to catch the water. Well as his helper was removing the supply lines he ever so slightly turned the valve and a small drip started, and I never checked the valves after they installed the sink cause I didnt install my faucet till later. The helper also removed the rug from the cabinet as well. When I went to install my faucet I noticed it was wet and saw the valve was leaking, it ruined my brand new cabinet. Skipping forward, I told Spencer about this when he returned and he said "well thats why I have in my contract I am not responsible for removing any plumbing." I told him the supply lines didnt need to be removed. He had nothing to say besides "I'll kick his *** for you."...... Another terrible way to address a problem.
Payment........NEVER give these people your money till the job is done, its your only leverage.
At the end of that days work Spencer wanted to get paid, I said I didnt want to pay him till all the work was done. He said he really needed the money for his trip and was counting on it. Spencer said he would give me the sealer for free if I paid right then. I said ok, only if Kiana gives me the 15 year written guarantee for the sealer. Spencer agreed to this. Spencer left me the sealer product to use on the countertops. I was busy working on the rest of the house and did not use the sealer. When Spencer returned to finish the tops he asked how the sealer went. I said I havent done in yet and he said Kiana has a sealer application to do tomorrow and needed the product back. He said he would leave me some, so he cut a water bottle and poured it into it. I asked Spencer if the product would evaporate out if I didnt use it right away. Spencer assured me it wouldnt. The sealer product stinks to high ***, and with family coming on on Sept 10 I figured it wouldnt be a good idea to do it that night or while they were there. Sept 11 I went to do the sealer and noticed half the amount Spencer left was gone, it evaporated like I thought. So I used all that I could but wasnt able to finish the tops. I went to Kiana and asked for more and she said she used all she had and didnt have anymore. She would let me know when she got more. I emailed Kiana later asking about the sealer and about the guarantee I was told I would receive. Kiana responded saying "I think you just get a sealer from Home Depot. I haven't ordered any more, and I really don't think it's Spencer's fault that it was left sitting out to evaporate. He said he left you almost eight ounces, which is enough to cover almost 100 square feet. You got free back splash, the opportunity to have free sealer for the whole week, which you should have applied immediately. I honestly don't think we should be responsible for this."
In which I responded with this "I wasnt saying it was anybodys fault, but then again if I was told that the DryTreat would evaporate out if left out too long, then this wouldnt of been an issue. But the guidance I was given was that it would not, I was busy with my family and didnt have the time to do the counters the next day so instead I choose to wait when I had a chance. But its fine if you dont want to give me anymore of the material I will get some on my own. I would rather not hear that I got "free backsplash", I got "free" backsplash because of a bad template that resulted in a 3/4" gap. Moving past that, I still need the written guarentee for the countertops. I will get more of the DryTreat myself. "
I never heard anything back from Unearthed Stone, and I am glad, I have no other business to do with them, they are a terrible company and I would never recommend them to anyone.
P.S If your installer ever tells you "caulking hides everything" hes not very good at what he does....
Review about: Granite Countertops.
Monetary Loss: $2000.